Support Coordinator

careers / Support Coordinator
Full Time – Christchurch, New Zealand

At Media Suite, we have a wide range of clients, but we specialise in meaningful public sector work which will enable society (and government) to adapt in a fast-changing world. We create systems and software to solve challenging and meaningful problems in various domains. If you want to grow and learn and to be surrounded by awesome colleagues who care deeply about what they do, you’re looking in the right place.

We are on the hunt for a highly organised support coordinator. If you enjoy being partner facing, and working with a diverse team of developers, infrastructure experts and account managers then this would be the perfect place for you.

We also love helping people grow, so if you have most of the experience below, we’d be up for helping you to grow and learn. We support our people to ensure that we as a team are able to reach our potential. 

About you:

Whatever your background, you will definitely need: 

  • To be fundamentally self-motivated;

  • Effective time management skills;

  • To be open to new ways of working;

  • Impeccable written and spoken english;

  • To be incredibly organised with outstanding attention to detail;

  • To be curious and inherently motivated by review, feedback and improvement;

  • To be able to improve or make support processes more efficient

  • To be truly excellent at wrangling people and information to keep teams on track

Some of the practical day-to-day things you can expect to be doing:

  • Triaging and prioritising support tickets as they are raised by partners

  • Creating quality reproduction steps and requirements and ensuring these are communicated clearly to development teams

  • Supporting several of our larger partners in their day to day operations; answering queries and making updates on their behalf in the system where required

  • Maintaining great communication between internal teams and partners regarding issues and features

  • Monitoring communication channels for updates to support tickets

  • Ensuring alarms are being monitored and escalating as appropriate 

  • Covering a support phone for priority incidents during operating hours

  • Responsible for creating timely internal and external support reports on a monthly basis

  • Create and maintain clear, concise documentation for partners and internal users

Skills, Experience & Education:

You will definitely have relevant professional experience, we’d expect to see at least 1 year of support desk work (more would be exciting) but we’re willing to help you grow and learn. We’ll confess to a slight bias toward thinking of this role as full-time, however, if you’re a superstar with limited availability we’re open to exploring how part-time hours might work.

We encourage you to write us a covering letter telling us who you are, why you’d be a great fit for this role, and what you bring to the table.

About us:

We cherish our culture, so every hire we make is carefully considered. If you’re tempted to join the Media Suite team, be sure to read on and make sure we’re aligned.

Our mandate is to build the right thing by combining thoughtful design with clever technology. We use various Agile methods to deliver our projects and continually reflect upon and make improvements to our systems and processes.

We are a team of curious-minded people who support each other, hold robust debates and don’t mind helping each other out. We thrive on challenges, we view our successes (and failures) as opportunities for growth, and we never, ever want to stop learning. We value mindset over skill set and we believe the team is more powerful than the individual. 

We are an equal-opportunities employer, we don’t just accept our differences, we celebrate our diversity and grow through sharing our unique experiences and perspectives. We are wholeheartedly committed to creating an inclusive environment that offers each of us the chance to thrive. 

What we offer:

  • An awesome team to work with;

  • A place to grow;

  • Interesting clients & varied projects;

  • Competitive remuneration;

This role will be based in our Christchurch office, so being based in New Zealand with the right to work here is key.

If you have made it this far and are still interested, please upload your CV and cover by hitting the 'apply now' button. 

Applicants for this position should have NZ residency or a valid NZ work visa.

(no recruiters please)

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